Experience & Education
My professional journey and academic background.
Work History
Technical Operations Lead (IT Support)
MoroEsports | Remote | Apr 2023 – Sep 2025
- Acted as the primary IT point of contact for a 10-person remote team, resolving Tier 1 & 2 connectivity, VPN, and software access issues with a 99% resolution rate.
- Administered user lifecycles within Microsoft 365: created accounts, assigned licenses, managed permissions, and enforced MFA policies.
- Automated routine administrative reporting tasks using Python scripts and Excel macros, reducing manual workload by 20%.
- Configured and optimized remote collaboration tools (VoIP, CRM) and documented Standard Operating Procedures (SOPs).
Education
Computer Engineering Technology
Seneca Polytechnic | Toronto, ON | Graduated Dec 2025
3.8 GPA (Honours)
Advanced Diploma
- Specialization: Network Defense, Industrial Automation, and Systems Security.
- Capstone Project: Led the design of an AI-Powered Mobile Robot, managing both hardware PCB design and Python software orchestration.
Academic Honours & Awards
President’s Honour List
Fall 2025 (Seneca Polytechnic)
Awarded for outstanding academic achievement. Recognized for maintaining a perfect 4.0 GPA and academic excellence in the Computer Engineering Technology program.
View Award (PDF)
President’s Honour List
Summer 2024 (Seneca Polytechnic)
Achieved placement on the Honour List for outstanding academic excellence. Demonstrated proficiency in SDLC, Object-Oriented Programming, and Data Analytics.
View Award (PDF)Technical Toolbelt
IT Administration
Active Directory (GPO), Microsoft 365 Admin, Windows Server 2019, Linux (Ubuntu/Kali CLI)
Networking
TCP/IP, DNS, DHCP, VLANs, Subnetting, OSPF, Cisco Packet Tracer, Wireshark
Security Tools
Nessus (Vulnerability Scanning), Security Onion (SIEM), Metasploit, Incident Response
Scripting & Code
Python (Automation/Scripting), Bash, PowerShell, SQL